Assistant Athletic Director/Director of Ticket Sales

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU

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ACU Athletics is searching for a dedicated leader to execute a comprehensive ticket sales plan as either the Assistant Athletic Director or Director of Ticket Sales.
 

This unit reports to the Associate Vice President/CRO for Athletics and works collaboratively with the Athletics Ticketing, Marketing, Communications and Advancement offices to sell tickets and steward relationships with ticket holders and donors.  This sales driven leader will support the ticketing office as needed but focus primarily on generating increased revenues through ticket sales for the athletic department. 

This leader must be organized and self-motivated.  She or he must be skilled in fast paced problem solving, creating and executing strategic annual sales plans, communicating with all customers and campus partners while maintaining excellent customer service.  This individual will oversee multiple part time employees.  

Foundational responsibilities will include:

• Create a strategic, multi-year sales plan for all ticketed sports

• Develop an expertise with the department ticket software platform 

• Oversee daily sales operations

• Continually explore and enhance revenue generating opportunities in ticketing

Essential Duties include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

• Create a strategic, multi-year sales plan for all ticketed sports

  • Focus on increasing season ticket holders

  • Develop customer retention strategies

  • Promote ticket sales incentives, group sales, mini plans and other creative solutions to increase attendance.

• Develop an expertise with the department ticket software platform 

  • Serve as a manager for software and liaison with necessary campus partners

• Oversee daily sales operations

  • Create a set of policies and procedures to build out a year-round sales operation. 

  • Ensure all front line workers are equipped to sell and generate revenue. 

• Continually explore and enhance revenue generating opportunities in ticketing

  • Develop and maintain a package of revenue enhancing ideas, products, and services to continually find new sources and opportunities to grow revenue

Professional Development Requirements:

Skills

• Driven, sales focused, self-motivated to set, reach and exceed goals

• Strong written and oral communication skills

• Exceptional emphasis on customer satisfaction

• Supervisory skills (other university employees, student employees, volunteers, event staff, etc.)

• Knowledge of ticket sales software

Training Modules Required

• Continuous desire to improve knowledge of ticket revenues

• Continuous improvement of sales and creative communications

• Developing a collaborative and strategic annual sales campaign

• Desire to build genuine relationships with ticket holders, community and campus

Qualifications:

Professional

• Minimum of Bachelor’s degree.

• At least 1 year of responsible experience in ticket operations, with some supervisory or management experience preferred.

• Demonstrated knowledge of sales strategies.

• Demonstrated commitment to accuracy and quality of work.

• Broad understanding of/and interest in numerous sports.

Personal

• Christian integrity

• Disciplined, enthusiastic self-starter

• Ability to work and interact well with coaches, staff, student athletes, administration, media and other external audiences

• Exemplary communication and interpersonal skills

• Commitment to quality

• Strong work ethic

• Organizational skills/ability to balance multiple projects and tight deadlines

• Extensive travel

• Loyal

• Ability to handle pressure

Physical Demands

• Able to endure extended periods of sitting and typing at computer terminal

• Able to reach and climb to reach files

• Extended periods of walking and climbing stairs

• Able to communicate with various audiences on the phone, in person and via computer

• Able to lift heavy boxes 

• Able to lift chairs and tables and equipment necessary to arrange for event sales and other events.

• Able to drive to athletic event locations

• Able to represent ACU at conferences

• Irregular work hours/long days, weeknight hours and weekends.

• Extended travel, i.e. same-day, 1-2-day, week long, etc trips.

• Exposed to extreme weather conditions

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.