Account Executive, Ticket Services

Responsibilities

• Daily account management of approximately 1500 current ticket holders and donors

• As directed by leadership, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports

• Meet and exceed monthly and yearly renewal and sales goals

• Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages

• Responsible for making a minimum of 70 outbound customer touchpoints per day

• Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders

• Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes

• Assist in developing and executing customized service and touch point programs for accounts

• Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner

• Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards

• Work home athletic events, as assigned by Manager of Services and Retention

• Readiness to be a steward of the Wolfpack Club and NC State Athletics in person at events and appointments

Qualifications

• Bachelor’s degree or equivalent combination of education and experience

• At least 1 year of ticket sales experience

• Experience utilizing Paciolan ticketing systems and SalesForce CRM platform

• Sales and customer service experience

• The position requires the work of non-traditional hours including nights, weekends, holidays as well as reliable transportation to and from work and events

• Genuine desire to help others and assist in achieving department goals

• Computer proficient (Microsoft Word, Excel, etc.) and detail oriented

• Ability to be a team player and collaborate with other team members

• High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans

• Willingness to learn and adapt to new ideas presented by other department members

• Ability to identify problems and develop potential solutions, as needed