Assistant AD of Ticketing and Revenue Generation

The Assistant AD / Revenue Generation & Ticketing will lead & continuously improve the OSU Athletics Ticketing team and related functions for OSU Athletics while serving as primary ticket manager for football or other sport(s) as assigned (with assistance of secondary football ticket manager) and assisting its team with all other ticket sports. It will also serve as the internal primary point of contact for all ticketing requests, including those from Athletics and other OSU units, such as the President's Office, Foundation, etc. This position will ensure OSU Athletics Ticketing and its systems provide a premier ticketing experience for fans and internal constituents. In collaboration with Ticketing & Sales, POSSE & Development, Marketing, Analytics, Business Office, and sport representatives as needed, this position will lead development of ticket system coding, pricing, packaging, distribution, and key dates such as renewals, on-sales, seat selections, etc. for its managed sports/ticket items while providing its team strategic and operational guidance to do the same for their sports. This position will also assist with sales & service during periods of high call or in-person volume. In leading the team, it will assign sport ticket management duties and develop, document, and implement robust full- and part-time talent sourcing, identification, & training programs, set team and individual goals, ensure team proactivity, production, timeliness, and accuracy, and provide frequent advice and accountability to promote team development. This includes providing system and policy training and continuous quality control for all sales transaction operators, including those not under its supervision (e.g. POSSE and Ticketing & Sales). Position and its team will work closely with team and administrative representatives to facilitate an exceptional internal customer service experience while providing donors/fans & other external customers elite "Orange Carpet Service". Position and its team will work with Ticketing & Sales to ensure all gameday staffing needs are fulfilled. Position will lead relationships with vendors, including the primary ticket system vendor. It will manage or assign management of accounting adjustments to ensure accuracy and consistency with business office reports while also ensuring ticketing database & related system function and accuracy. It will ensure its team's compliance with PCI, Internal & External Audit, NCAA, conference, state, University, and other rules and recommendations including administration of the complimentary ticket policy. It will responsibly manage any budget allocated to its unit. This position includes potential travel to road games, preseason and post-season play, Big 12 championships, NCAA Championship events and other events or responsibilities directed by its supervisor.

Required Qualifications

• Bachelor's Finance, Economics, Marketing, Communications, Business Administration or related field; Extended ex (degree must be conferred on or before agreed upon start date)

• 3 years of supervisory, ticketing, customer service, public relations and/or computer experience.

• Skills, Proficiencies, and/or Knowledge: Detail-oriented, proactive, organized, diligent in documentation, flexible within reason to provide exceptional service. Communicative, intentional leader and talent developer to continuously enhance not only this position but develop those under its leadership. Ability to develop and implement customer service skills-communications, problem solving, flexibility, strong phone skills. Ability to interpret, understand, implement, and manage multiple tasks simultaneously. Knowledge of NCAA and Big 12 Conference rules and regulations preferred. Proficiency with computer operations required. Must be able to lift up to 50 pounds. Must be able to stand on feet up to 3 hours.

All positions are subject to the availability of funding, and any offers are contingent upon the successful completion of a background check. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation in the application process. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To request an accommodation, please email eeo@okstate.edu or call 405-744-5449.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.