Assistant Director of Ticket Operations

Summary Of Job Duties

The Assistant Director of Ticket Operations is responsible for managing ticket operations for assigned sports, including event setup, season and item builds, ticket sales and distribution, reporting, and game day operations. This position serves as the primary ticket office liaison for Baseball and additional sports as assigned, ensuring accurate ticketing system management, efficient event execution, and exceptional customer service. The Assistant Director also oversees the recruitment, training, and supervision of part-time student ticket staff while supporting the overall mission of the Athletics Ticket Office.

This position is designated as weather/event essential. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications

Minimum Qualifications:

• Bachelor’s degree from an accredited institution of higher education

• At least one year of ticket operations experience in collegiate athletics, professional sports, entertainment venues, or a related industry

• Experience providing customer service and resolving ticketing-related inquiries and issues

Preferred Qualifications:

• Master's degree from an accredited institution of higher education

• Experience utilizing Paciolan or similar ticketing platforms for event builds, inventory management, ticket sales, and reporting

• Experience with Salesforce, ARMS, eQuery, or similar CRM and donor management systems

• Experience working in Division I collegiate athletics, professional sports, or a live-event venue environment

• Experience hiring, training, scheduling, and supervising part-time, student, or temporary staff

Knowledge, Skills, & Abilities:

• Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position

• Excellent written and verbal communication skills with the ability to effectively communicate operational objectives and procedures to internal and external stakeholders

• Proven ability to balance multiple projects simultaneously while meeting tight deadlines

• Ability to work and interact with staff, faculty, and student-athletes

• Ability to work extended hours, holidays, and weekends as needed

• Ability to travel to away sporting events as needed