Events Manager, Bren Events/Intercollegiate Athletics

Under the general supervision of the Associate Athletic Director- Event Operations, the Event Manager is responsible for the facility event services at the Bren Events Center and occasionally for the Crawford Athletics Complex. The Bren Events Center serves as the home competition and practice facility for indoor Intercollegiate Athletics activity, as well as being the campus’ multipurpose rental event facility. Serving a variety of clients and events that use the various use areas, incumbent will directly handle coordination duties such as intake meetings and site visits, prepare event estimates of expenses, coordinate event staffing resources, coordinate equipment rentals, prepare event diagrams and manifests, and supervise event move-in, event, and event strike, while ensuring code compliance and adherence to university, local, and fire safety policies. Position will serve as primary Game Manager for Men’s Soccer and occasionally act as Game Manager for Basketball, Volleyball, and/or Baseball. Game Manager responsibilities may include, but not limited to: game operations, event staffing, event crowd control, communications with visiting team, officials and referees, customer services, university policy compliance, code compliance, and fan conduct.

Position will provide overall supervision for the Usher and Guest Services unit and will recruit, hire, train, schedule and supervise student assistants for both units. Will be responsible to create, implement and manage a comprehensive training program for Usher staff that may include but is not limited to: client services, operations policies on assisting patrons and guests, crowd control and crowd management, and use of ticket scanners. Will create, implement and manage a comprehensive training program for Guest Services staff that may include, but is not limited to: administrative office support, monitoring front desk activity, greeting clients, visitors, and guests, responding to and/or redirecting customer service related inquiries, direct phone call inquiries, managing lost and found items, and event support.