Director of Hospitality and Premium Experiences

Duties and Responsibilities of this Position

1.      Lead all Development hospitality operations and premium experience initiatives;

2.      Oversee all premium hospitality spaces and donor hospitality environments, ensuring consistent delivery of exceptional guest experiences;

3.      Lead development communications for donor-facing correspondence, event communications, and coordination of messaging across the development team;

4.      Supervise and coordinate student workers and graduate assistants (GAs) supporting hospitality and event operations, including scheduling, training, and day-to-day direction;

5.      Serve as the primary point of contact for K Club items, coordinating logistics and communication for those functions;

6.      Provide events support for Development signature events and donor functions, assisting with planning, logistics, and on-site execution;

7.      Partner with the Director of Signature Events & Stewardship to coordinate travel logistics, hotel accommodations, transportation, and hospitality arrangements for donor groups;

8.      Supervise and provide leadership to one Development Coordinator, including delegation of duties, training, and performance management;

9.      Oversee the hospitality budget, working with the gift administrator to process payments;

10.   Recommend and implement strategies to increase donor engagement and operational efficiency;

11.   Other work-related duties as assigned by the Athletics Director or their designee.

Required Qualifications:

•        Bachelor's degree from an accredited college or university;

•        Minimum two years full-time work experience in a professional office setting, preferably including hospitality, events, or development communications;

•        Demonstrated proficiency using the Microsoft Office suite (Excel, Word, etc.);

•        Demonstrated excellent verbal and written communication skills;

•        Demonstrated organizational skills with the ability to multitask;

•        Experience successfully dealing with the public while providing exceptional customer service;

•        Prior experience supervising staff, student workers, or graduate assistants;

•        Self-starter that takes a proactive approach to work;

•        Ability and willingness to travel as needed;

•        Ability and willingness to work occasional evenings, weekends, and holidays, as needed;

•        Knowledge of and commitment to NCAA rules.

Preferred Qualifications:

•        Previous event and/or hospitality work experience in a collegiate athletics environment;

•        Master's degree from an accredited college or university.