Assistant Athletic Director of Ticket Sales and Revenue Generation, UM Athletics

Assistant Athletic Director of Ticket Sales and Revenue Generation, UM Athletics

The University of Montana, invites applications for Assistant Athletic Director of Ticket Sales and Revenue Generation in UM Athletics.

Responsibilities: *for additional responsibilities, please click the link at the bottom of the page

• Manage ticket sales and game-day/event-day ticketing operations for all seven ticketed athletic sports, ensuring accurate setup, fulfillment, and patron service; maintaining inventory controls for approximately 300,000 tickets annually

• Oversee financial reconciliation and customer support processes, including cash handling, credit card settlements, escalated patron issues, refunds, and maintaining current digital ticketing communications

• Serve as the department's lead Paciolan administrator and technical expert, managing all ticketing system operations, event builds, venue configurations, staff training, platform support, and PCI compliance

• Oversee ticketing analytics and reporting by leveraging Salesforce, eQuery, and related tools to monitor sales trends, support event settlements, and produce accurate financial and attendance reports

• Lead ticketing operations for concerts, performing arts, comedy, and special events across campus venues by coordinating logistics with promoters and touring productions, managing on-sale timelines, allocations, and day-of-show operations

• Drive fan engagement and attendance growth through targeted CRM and marketing campaigns, data-driven sales strategies, and collaboration with Athletics marketing and corporate partnership teams

Minimum Qualifications: *for additional qualifications, please click the link at the bottom of the page

• Bachelor's degree in Business Administration, Marketing, Sports Management, or related field; or an equivalent combination of relevant education and experience

• Minimum five (5) years of progressively responsible experience in ticketing, with at least three (3) years in a management role at an arena, stadium, or comparable venue

• Demonstrated experience managing ticketing for both athletic events and concerts or live entertainment, including direct work with promoters and touring production teams

• Knowledge of ADA regulations as they apply to ticket sales and venue access

• Ability to work a flexible schedule, including frequent evenings, weekends, and holidays

• Ability to be on-call and respond to immediate or emergency situations as needed

Preferred Qualifications:

• Experience at a NCAA Division I institution with familiarity of athletics and campus entertainment operations

• Proficiency with Paciolan's full platform suite: PacPlatform, tRes, Salesforce CRM, PAC Mail / Eloqua, eQuery, and AM Monitor

• Knowledge of NCAA, Big Sky Conference, and University of Montana ticketing rules and regulations

• Experience with dynamic pricing, digital/mobile ticketing, and data-driven sales strategy

• Familiarity with Fevo or comparable group sales and social ticketing platform

Position Details:
Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

For application instructions, required application materials, and to learn more about UM and Missoula, please visit and apply at Assistant Athletic Director of Ticket Sales and Revenue Generation, UM Athletics

University of Montana is an equal opportunity/ADA/Veteran's Preference Employer





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